- Top Workplaces
- Santa Ana Star Casino Hotel
Santa Ana Star Casino Hotel
Santa Ana Star Casino Hotel, situated off Highway 550 at Jemez Canyon Dam Road, is located just minutes north of Albuquerque and Rio Rancho. “The Star” offers 25,000 square feet of gaming with 1,300 slots and 17 table games, as well as exceptional amenities including six restaurants and bars, a sports book, a full-service bowling center, a premier comedy club, and a 204-room hotel. Combining state-of-the-art gaming with an infusion of New Mexican charm, Santa Ana Star Casino Hotel is an easily accessible regional destination for entertainment, excitement and outstanding value.
Purpose
At Santa Ana Star Casino Hotel, our corporate culture is built on a foundation of values that prioritize both the performance and well-being of our team members. We believe that a thriving workplace is one where people feel respected, supported, and empowered to succeed. Our leadership team leads by example, fostering a culture of dignity, respect, and mutual care at every level of our organization. As a result, we have set the standard for positive corporate culture within New Mexico’s hospitality industry.
“Our values are everything,” says John Cirrincione, CEO of Santa Ana Star Casino Hotel. “From day one, we instill in our team members that our values serve as our North Star and creates our identity, guiding us through the complexities of operating a large hospitality company. We put people ahead of profits, and in turn, our team members provide exceptional service because they know they are truly valued.”
We take a human-centered approach to management, setting ourselves apart not only from other tribal casinos but also from the industry as a whole. Santa Ana Star Casino Hotel has earned numerous Top Places to Work awards—not as a temporary initiative, but as a testament to our unwavering commitment to workplace excellence.
At Santa Ana Star Casino Hotel, we don’t just talk about a great workplace—we live it every day. Our dedication to our team members translates into a thriving, engaged workforce that takes pride in delivering outstanding hospitality.
“Our values are everything,” says John Cirrincione, CEO of Santa Ana Star Casino Hotel. “From day one, we instill in our team members that our values serve as our North Star and creates our identity, guiding us through the complexities of operating a large hospitality company. We put people ahead of profits, and in turn, our team members provide exceptional service because they know they are truly valued.”
We take a human-centered approach to management, setting ourselves apart not only from other tribal casinos but also from the industry as a whole. Santa Ana Star Casino Hotel has earned numerous Top Places to Work awards—not as a temporary initiative, but as a testament to our unwavering commitment to workplace excellence.
At Santa Ana Star Casino Hotel, we don’t just talk about a great workplace—we live it every day. Our dedication to our team members translates into a thriving, engaged workforce that takes pride in delivering outstanding hospitality.
Vision
Santa Ana Star Casino Hotel’s corporate vision is to be New Mexico’s premier entertainment destination, offering an exceptional experience centered on fun, value, safety, comfort, and warmth. As a locally rooted establishment, "The Star" is dedicated to providing an inviting atmosphere where guests feel welcomed, appreciated, and at home.
With a strong focus on delivering outstanding entertainment and gaming, Santa Ana Star Casino Hotel ensures an exciting yet safe environment for all visitors. From thrilling slot machines and table games to a vibrant sportsbook, bowling center, and live entertainment, every aspect is designed for enjoyment and relaxation.
Value is at the heart of The Star’s philosophy, offering rewarding promotions, high-quality dining, and top-tier amenities at an affordable price. Above all, safety and comfort remain priorities, ensuring a secure, clean, and hospitable space where guests can unwind. Through exceptional service and a deep connection to the local community, The Star continues to be a place where New Mexicans can gather, celebrate, and create lasting memories.
With a strong focus on delivering outstanding entertainment and gaming, Santa Ana Star Casino Hotel ensures an exciting yet safe environment for all visitors. From thrilling slot machines and table games to a vibrant sportsbook, bowling center, and live entertainment, every aspect is designed for enjoyment and relaxation.
Value is at the heart of The Star’s philosophy, offering rewarding promotions, high-quality dining, and top-tier amenities at an affordable price. Above all, safety and comfort remain priorities, ensuring a secure, clean, and hospitable space where guests can unwind. Through exceptional service and a deep connection to the local community, The Star continues to be a place where New Mexicans can gather, celebrate, and create lasting memories.
Mission
At Santa Ana Star Casino Hotel, our mission is to be New Mexico’s premier entertainment destination by fostering a culture of fun, value, safety, comfort, and warmth for both our guests and team members. We are dedicated to creating an exceptional experience where locals can enjoy top-tier gaming, dining, and entertainment in an inviting and secure environment.
Our commitment to excellence starts with our people. We prioritize respect, support, and empowerment, ensuring that our team members thrive in a workplace built on dignity and mutual care. By putting people ahead of profits, we cultivate a workforce that delivers outstanding service with pride and passion.
Through a human-centered approach to hospitality, we strive to set the industry standard for guest experience and workplace culture. By investing in our team, celebrating shared success, and enriching our community, we create a welcoming destination where lasting memories are made.
Our commitment to excellence starts with our people. We prioritize respect, support, and empowerment, ensuring that our team members thrive in a workplace built on dignity and mutual care. By putting people ahead of profits, we cultivate a workforce that delivers outstanding service with pride and passion.
Through a human-centered approach to hospitality, we strive to set the industry standard for guest experience and workplace culture. By investing in our team, celebrating shared success, and enriching our community, we create a welcoming destination where lasting memories are made.
Additional Culture Details
Beyond our daily interactions, we show our appreciation through team member events such as July 4th fireworks, bowling tournaments and bowling nights, free barbecues, a free hot dog cart, ice cream socials, and leadership dinners with spouses. We also back our values with meaningful benefits and incentives. Our team members enjoy top-tier healthcare benefits, a generous 401(k) matching program, and our innovative Success Sharing initiative. Through Success Sharing, we reward our employees with additional income when the company performs well, ensuring that our collective success is truly shared by all.
Values
- Courtesy
- At Santa Ana Star Casino Hotel, courtesy is at the heart of every interaction. From a warm smile to a sincere “thank you,” every guest should feel welcomed and valued. Our team members go the extra mile to provide personalized service, ensuring that visitors not only enjoy their experience but feel encouraged to return. Professionalism, attentiveness, and kindness define the way we engage with guests and colleagues alike, creating a culture of hospitality that sets The Star apart.
Recent Awards
Company Snapshots
